1. How do I place an order?

Search by category

We’ve made browsing easy! Simply click “Shop” on the top navigation bar and then filter your search by category and price range. On the product page, click the “Qty” button to change the quantity and then click the “Buy Now” button to add that product to your shopping cart. Once a product is added to your cart, you may continue shopping or check-out at any time by clicking the shopping cart icon on the top right-hand corner.

What if I can’t find what I’m looking for?

We’d like to be your single source for hobby supplies. So, if you can’t find what you’re looking for, please contact us to talk directly to a product specialist. Tell us what you need. We might be able to special order it for you.

2. When do you ship orders?

Since we ship to customers worldwide, shipping times vary for each order. When you place an order, we’ll estimate both the shipping and delivery dates for you based on your location and chosen options. We’ll also send you this information in your order confirmation email.

Do you ship outside of Singapore?

Yes! We ship worldwide.

3. Are there any shipping restrictions or taxes?

Shipping terms and taxes vary depending on your country, and we do have to pass along those additional charges to you. For safety and compliance, we cannot ship hazardous or flammable items by air. Additional air shipment restrictions may apply based on your item and its size. Local taxes and customs duties apply to some international orders, and these are added once your shipment reaches its destination. For more information about your local taxes and potential shipping restrictions, please contact your local authorities.

4. How do I return a product if I’ve changed my mind?

We stand behind all of the products we sell, and we back your purchase with our 30-day guarantee. To make sure your guarantee stays valid, keep all products (including packaging, tags, and containers) in their new and unused condition. Since some products need to be returned to the manufacturer and others to us, please contact us to determine the right course of action. Be sure to provide us with your name and order number.

5. What if a product is defective?

If your product is defective but in new and unused condition, please return it to us so that we can process a full refund. If your product is defective and inoperable but isn’t in its original unused packaging or condition, please contact the manufacturer directly for warranty repair or replacement.

6. What if the product I bought broke while I was using it but it happened within the 30-day return period?

Our goal is to stock only the highest quality products. But even with the most stringent quality standards, human errors can occur during manufacturing. If your product broke prematurely, it might still be covered under the manufacturer’s quality and defect guarantee even though it has been opened and used (thus voiding our guarantee and return policy). If the product has been used with care and as intended but now fails to operate, please contact the manufacturer directly for warranty repair or replacement.

7. What if my shipment arrives damaged?

If your shipment arrives damaged, please refuse delivery. If delivery has already been accepted, please contact us. Be sure to provide us with your name and order number. Keep all products (including packaging, tags, and containers) in their unused condition so that you don’t void the guarantee.

8. How do I return a purchase?

You may return an item for any reason within 30 days of purchase as long as it’s in its original, unused condition. Carefully package your return to ensure safe shipment and include in the package the following information: 1. A copy of the invoice or order number 2. The first and last name you used when placing your order 3. The email address you used when placing your order 4. The product name 5. Your reason for return 6. Detailed instruction on what you would like in return (e.g. refund or exchange) For optimal security, we strongly recommend that you keep a copy of your invoice number and that you ship packages using FedEx or UPS because they offer a tracking number for your records. Ship returns to: Singapore Hobby Supplies Pte Ltd, 150 South Bridge Road, Fook Hai Building #B1-23, Singapore 058727, Telephone No. (65) 65321993.

9. What happens if I need product servicing or repair?

Our technicians and product support specialists can assist with warranty and non-warranty repair and servicing. We can also determine whether it’s more cost-effective to repair your product or replace it. Please contact us to discuss your unique situation before sending us your item for repair.

10.How do I become a dealer?

To learn more about becoming a dealer, please contact us and provide the following information: company name, contact name, email, phone number, and the brands your interested in carrying. We act as a distributor for leading brands and have dealers throughout Singapore, Malaysia, Indonesia, Thailand, Vietnam, India, Pakistan, and Sri Lanka.